Terms and Conditions for Landscaping Knightsbridge Services

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Knightsbridge and any related garden maintenance, design, installation, planting, clearance, and aftercare services. By making a booking, accepting a quotation, or allowing work to begin, the client agrees to be bound by these terms. Please read them carefully before confirming any landscaping service. These terms are intended to be fair, clear, and consistent with UK service standards.

1. Interpretation and application. In these Terms and Conditions, references to “we”, “us”, and “our” mean the landscaping service provider, and “you” or “the client” means the person or organisation requesting the work. These terms apply to all domestic and commercial landscape services unless a separate written agreement states otherwise. If any clause is inconsistent with a signed written contract, the written contract will take priority to the extent of the inconsistency.

2. Service description. Landscaping services may include, without limitation, turfing, planting, hedge trimming, lawn care, garden clearance, patio-related soft landscaping, soil preparation, edging, seasonal upkeep, waste removal, and similar outdoor works. The exact scope will be confirmed in the quotation, job specification, or written acceptance before work starts. Any work not expressly included will be treated as additional and may require a revised price or a separate booking.

3. Booking process. A booking is usually formed in the following way:

• you submit an enquiry or request for landscaping services;
• we may review the site information, photographs, measurements, or carry out an inspection;
• we provide an estimate or quotation based on the information available;
• you confirm acceptance of the quotation and preferred start date;
• we acknowledge the booking and, where required, request a deposit or written confirmation.

A booking is not guaranteed until it has been confirmed by us in writing or through another clear written record. Any start date provided is an estimate unless we expressly state that time is of the essence. We may refuse or postpone a booking where the site conditions, access arrangements, weather, safety concerns, or availability make it unreasonable to proceed.

4. Changes to the booking. If you want to change the scheduled date, scope, materials, or access arrangements, you should notify us as early as possible. Changes may affect the price, labour requirements, waste disposal, plant availability, or completion time. We reserve the right to re-quote any materially changed landscape project. Where a change creates extra costs, those costs will be payable by you unless we agree otherwise in writing.

5. Payments and pricing. All prices will be stated in pounds sterling unless otherwise agreed. Quotes are normally based on the information supplied at the time and may be subject to revision if the site differs from the description provided. Unless expressly stated, prices are exclusive of VAT, specialist materials, permits, parking charges, skip hire, waste transfer costs, or other third-party expenses.

6. Deposit and staged payments. For some landscape services, particularly larger projects or bespoke planting schemes, we may require a deposit before work begins. Deposits secure labour time and may also cover the ordering of plants, materials, or equipment. Stage payments may apply to longer projects, with instalments due at agreed milestones. Final payment is due on completion unless a different payment schedule is set out in the quotation or contract. We may suspend work if a payment is overdue.

7. Late or failed payment. If payment is not made by the due date, we may charge interest at the statutory rate permitted under the Late Payment of Commercial Debts legislation, where applicable, or otherwise as allowed by law. We may also recover reasonable costs associated with debt recovery. Any unpaid sums may result in the cancellation of future work, withholding of materials, or refusal to release completed items until payment is received in full, where lawful.

8. Cancellations by the client. If you wish to cancel a booking, you must give notice as soon as possible. Where the cancellation occurs before materials have been ordered, we may not charge a cancellation fee. However, if we have already reserved labour, purchased plants, ordered materials, or incurred other costs, you may be responsible for those reasonable expenses. Where a deposit has been paid, we may retain some or all of it to cover losses already incurred, subject to consumer law.

9. Cancellations or changes by us. We may cancel or reschedule a landscaping appointment where necessary due to severe weather, unsafe conditions, staff illness, supplier failure, access problems, or events beyond our control. If we have to postpone, we will try to offer a suitable alternative date. We will not be liable for delay where the cause is outside our reasonable control, but we will take reasonable steps to minimise disruption and complete the work within a reasonable time.

10. Client responsibilities. You must ensure that the site is reasonably accessible and safe for work to begin. This includes making us aware of underground services, hidden hazards, pets, security restrictions, fragile structures, irrigation systems, or protected features. You are responsible for providing accurate information about the site, including boundaries and ownership issues. If access is delayed or restricted, we may charge for waiting time or a wasted visit, provided this is reasonable and proportionate.

11. Materials, plants, and substitutions. Landscaping work may depend on the availability of plants, timber, stone, aggregates, compost, or other materials. Where a specified item becomes unavailable, we may suggest a reasonable substitute of similar quality and value. Natural products may vary in colour, size, texture, and appearance. Such variations are not defects if they are consistent with normal horticultural or landscaping standards. We do not guarantee that living plants will remain unchanged after installation, as performance depends on weather, maintenance, and site conditions.

12. Waste regulations and disposal. We operate in accordance with applicable UK waste laws and environmental requirements. Waste generated by landscaping services may include green waste, soil, turf, branches, packaging, or other materials. We will dispose of controlled waste only through lawful and responsible methods, including use of licensed carriers or approved disposal facilities where required. If waste removal is included, the quotation will normally state this clearly. If waste is to remain on site, or if you request separate disposal arrangements, responsibility will be confirmed in writing.

Where waste contains contaminated soil, asbestos, chemicals, invasive species, or other regulated materials, additional restrictions may apply. Such waste may require specialist handling, segregation, or licensed removal. You must disclose any known contamination or hazardous material before work begins. If undisclosed hazardous waste is discovered, we may stop work immediately and charge for any time, labour, or equipment already used. We are not obliged to transport waste that would place us in breach of legal duties or licensing conditions.

13. Liability and limitation. We will carry out landscaping services with reasonable skill and care. If we fail to do so, our liability will be limited to rectifying the affected work or, where appropriate, issuing a reasonable refund for the relevant part of the service. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

14. Excluded losses. To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or damage arising from matters outside our control. We are also not responsible for pre-existing defects, hidden underground services, structural issues, subsidence, or damage caused by third parties, animals, weather conditions, or client instructions. Any claim must be supported by reasonable evidence and raised promptly after the issue is discovered.

15. Insurance and risk. We maintain insurance cover appropriate to the nature of our landscaping services where required by law or commercial practice. Risk in materials supplied by us generally passes to you on delivery to site or on completion of the relevant work, whichever is earlier or otherwise agreed. Risk in any materials you supply remains with you unless we agree in writing to take responsibility for them. You should protect valuable items, ornaments, and fragile surfaces before work starts.

16. Completion, snagging, and acceptance. On completion, you should inspect the work and notify us of any obvious issues within a reasonable time. Minor snagging points may be corrected as part of the service if they fall within the agreed scope. Natural settling, seasonal changes, plant stress, and minor variations in growth are normal in landscape work and do not automatically amount to defective performance. If a complaint is made, we may request access to inspect the site before any corrective action is decided.

17. Guarantees and horticultural outcomes. Unless a specific written guarantee is provided, we do not guarantee the survival, flowering, growth rate, or long-term condition of plants after installation. Plant health depends on watering, weather, soil quality, drainage, sunlight, pests, disease, and ongoing maintenance. Any guarantee will be limited to the stated terms and may be void if the client fails to care for the planting appropriately or if external conditions damage the landscape after completion.

18. Governing law and jurisdiction. These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless consumer law or another mandatory rule requires otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right.